Patient Rights & Responsibilities

Patient Rights & Responsibilities

Sri Lakshmi Multi Speciality Hospital is committed to delivering safe, ethical, compassionate and patient-centred healthcare. Every patient has the right to receive quality medical care with dignity, respect and without discrimination. Likewise, patients and their attendants share certain responsibilities that help us provide safe, effective and timely healthcare services.

This policy outlines the rights and responsibilities of patients receiving healthcare services at our Hospital and reflects our commitment to patient welfare, clinical excellence, ethical medical practice and continuous quality improvement.

Purpose of this Policy

The purpose of this policy is to establish a transparent framework that promotes mutual trust, effective communication and shared responsibility between patients, their families and healthcare professionals.

This policy supports ethical healthcare practices, patient safety, informed decision-making and continuous improvement in accordance with recognised healthcare quality standards and accepted clinical practices in India.

Scope of this Policy

This policy applies to all patients receiving healthcare services at Sri Lakshmi Multi Speciality Hospital, including outpatients, inpatients, emergency patients, day-care patients, attendants, family members and authorised representatives.

All Hospital employees, consultants, doctors, nurses, technicians, administrative staff and support personnel are expected to uphold and respect the rights described in this policy while encouraging patients to fulfil their responsibilities.

"Patient-centred healthcare is achieved when patients, families and healthcare professionals work together with mutual trust, respect and open communication."

Our Commitment to Every Patient

Sri Lakshmi Multi Speciality Hospital is committed to providing healthcare that is safe, respectful, equitable and focused on the individual needs of every patient. We recognise that every patient deserves compassion, privacy, timely communication and the opportunity to participate in decisions regarding their healthcare.

Right to Respectful & Non-Discriminatory Care

Every patient has the right to receive healthcare with dignity, compassion and respect regardless of age, gender, religion, caste, nationality, disability, language, financial status or medical condition. Our Hospital is committed to providing an environment that is safe, inclusive and free from discrimination.

Right to Information & Communication

Patients have the right to receive complete, accurate and understandable information regarding their health condition, diagnosis, treatment options, investigations, expected outcomes, possible risks and estimated costs before making healthcare decisions.

Right to Participate in Treatment Decisions

Patients have the right to actively participate in decisions regarding their treatment. Wherever clinically appropriate, patients may discuss available treatment options, expected benefits, potential risks and reasonable alternatives with their treating doctor.

Patients may also involve their authorised family members or caregivers in healthcare decisions, subject to applicable laws and patient consent.

"Healthcare decisions are most effective when patients and healthcare professionals work together with mutual trust, respect and open communication."

Right to Informed Consent

Except in emergencies or where otherwise permitted by law, patients have the right to receive sufficient information and provide informed consent before undergoing significant medical procedures, surgery, anaesthesia or other treatments requiring consent.

Right to Privacy & Confidentiality

Every patient has the right to privacy during medical examinations, consultations, investigations and treatment. Sri Lakshmi Multi Speciality Hospital is committed to protecting the confidentiality of patient information and maintaining secure medical records in accordance with applicable laws and recognised healthcare standards.

Personal health information will only be accessed or shared by authorised healthcare professionals for treatment, operational requirements or where disclosure is required by law or authorised by the patient.

Right to Safe & Quality Healthcare

Every patient has the right to receive safe, evidence-based and quality healthcare delivered by appropriately qualified healthcare professionals in a clean and safe environment.

Sri Lakshmi Multi Speciality Hospital continually strives to improve patient safety, infection prevention, medication safety and clinical quality through established healthcare practices and continuous quality improvement initiatives.

Right to Access Medical Records

Patients or their authorised representatives may request access to their medical records, investigation reports, discharge summaries and other healthcare documents in accordance with applicable laws, hospital policies and prescribed procedures.

Requests will be processed within the applicable timeframes after appropriate identity verification and completion of required formalities.

Right to Raise Concerns & Grievances

Patients and their families have the right to express concerns, provide feedback or submit complaints regarding hospital services without fear of discrimination or adverse impact on their ongoing treatment.

Sri Lakshmi Multi Speciality Hospital is committed to addressing grievances promptly, fairly and confidentially, while using patient feedback to improve the quality of care and services.

"Every patient voice matters. Feedback and complaints help us improve our services and strengthen our commitment to patient-centred healthcare."

Responsibility to Provide Accurate Information

Patients and their authorised representatives are responsible for providing complete, accurate and truthful information regarding their identity, medical history, allergies, medications, previous illnesses, investigations and other information that may assist healthcare professionals in delivering safe and effective treatment.

Responsibility to Follow Medical Advice

Patients are encouraged to actively participate in their care by following the treatment plan, medication instructions, follow-up appointments and lifestyle recommendations advised by their treating healthcare professionals.

If a patient chooses not to follow the recommended treatment, they are encouraged to discuss their concerns with the treating doctor so that appropriate alternatives or guidance may be considered.

Responsibility to Respect Hospital Staff & Other Patients

Patients, attendants and visitors are expected to treat all doctors, nurses, healthcare workers, support staff and fellow patients with courtesy, dignity and respect. Maintaining a respectful environment contributes to safe and effective healthcare for everyone.

Financial & Administrative Responsibilities

Patients or their authorised representatives are responsible for understanding applicable hospital charges, completing required administrative formalities and settling bills in accordance with Hospital policies and insurance procedures.

Hospital Commitment & Contact Information

Sri Lakshmi Multi Speciality Hospital is committed to protecting patient rights, promoting patient safety and continuously improving the quality of healthcare services. We welcome patient feedback and are committed to resolving concerns fairly, respectfully and promptly.

Acknowledgement

By receiving healthcare services at Sri Lakshmi Multi Speciality Hospital, patients and their authorised representatives acknowledge that they have been informed of their rights and responsibilities and are encouraged to actively participate in safe, respectful and patient-centred healthcare.

"At Sri Lakshmi Multi Speciality Hospital, every patient has the right to compassionate, safe and respectful healthcare, and every patient shares the responsibility of contributing to a positive healing environment."