Privacy Policy
Your privacy is important to us. We are committed to protecting your personal and health information with transparency, integrity and confidentiality while delivering quality healthcare services.
Our Commitment
We believe privacy is a fundamental part of quality healthcare. Every member of our team is committed to protecting your personal information and ensuring it is used only for legitimate medical, administrative and legal purposes.
Patient Privacy
Your medical information remains confidential and is accessed only by authorised personnel.
Secure Records
We protect patient information using secure systems, controlled access and modern security practices.
Legal Compliance
Personal information is handled responsibly and in accordance with applicable healthcare regulations.
Your Rights
We believe every patient has the right to understand how their information is collected and used.
Protecting Your Information Is Part of Protecting Your Health
At Sri Lakshmi Multi Speciality Hospital, we recognise that trust is earned through responsible care. This Privacy Policy explains what information we collect, why we collect it, how we use it and the measures we take to keep it secure. Whether you visit our hospital, book an appointment online or communicate with us through our website, your information is treated with the highest level of confidentiality.
Introduction
Sri Lakshmi Multi Speciality Hospital ("SLMSH", "we", "our" or "us") values the trust placed in us by our patients and website visitors. We are committed to safeguarding your personal and medical information while providing quality healthcare services. This Privacy Policy explains how we collect, use, disclose, store and protect your information whenever you interact with our hospital or our website.
Information We Collect
To provide safe, efficient and personalised healthcare services, we collect only the information necessary to identify patients, deliver medical care, process payments, communicate effectively and comply with applicable legal and regulatory obligations.
Personal Information
- Full Name
- Date of Birth
- Gender
- Mobile Number
- Email Address
- Residential Address
Medical Information
- Medical History
- Consultation Notes
- Laboratory Reports
- Radiology Reports
- Prescriptions
- Insurance Information
Website Information
- IP Address
- Browser Type
- Device Information
- Cookies
- Analytics Data
- Website Usage
How We Use Your Information
The information we collect enables us to deliver safe, efficient and high-quality healthcare services while improving your overall experience with our hospital.
Healthcare Services
- Provide medical consultations
- Book appointments
- Maintain medical records
- Coordinate laboratory services
- Issue prescriptions
Administration
- Billing and payments
- Insurance processing
- Appointment reminders
- Quality improvement
- Legal compliance
Protecting Patient Confidentiality
Respecting patient confidentiality is one of our highest professional responsibilities. Access to patient information is restricted to authorised healthcare professionals and designated staff members who require it to provide treatment or fulfil administrative and legal responsibilities.
"Every patient deserves healthcare delivered with dignity, respect and complete confidentiality."
When Information May Be Shared
We never sell or rent personal information. Information is shared only when necessary for patient care or where required by law.
How We Protect Your Information
Protecting patient information is one of our highest priorities. We implement appropriate administrative, technical and physical safeguards to minimise the risk of unauthorised access, disclosure, alteration or loss of personal information.
Technical Safeguards
- Secure IT infrastructure
- Password protected systems
- Role-based access control
- Regular software updates
- Continuous monitoring
Operational Safeguards
- Confidentiality agreements
- Staff awareness programmes
- Controlled document access
- Secure storage practices
- Regulatory compliance
Cookies & Website Usage
Our website may use cookies and similar technologies to improve website performance, remember user preferences, analyse visitor behaviour and enhance the browsing experience.
Cookies used on our website do not intentionally collect sensitive medical information. You may disable cookies through your browser settings if preferred.
Your Privacy Rights
We respect every patient's right to understand and manage how personal information is handled.
Retention of Information
Patient information is retained only for as long as necessary to provide healthcare services and comply with applicable legal, medical and regulatory requirements. When records are no longer required, they are disposed of securely in accordance with approved retention policies.
Questions About This Privacy Policy?
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us. Our team will be happy to assist you.
Sri Lakshmi Multi Speciality Hospital
- No.5/91, Near Apollo Hospital OMR, Church Road, Perungudi, Chennai – 600096.
- +91 98407 92932
- contactus@slmsh.com