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Hospital Information

Policies &
Information Centre

Welcome to the Sri Lakshmi Multi Speciality Hospital Policies & Information Centre. Here you can find important information regarding patient care, privacy, hospital governance, billing transparency, legal policies and departmental standard operating procedures.

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Hospital Policies
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Hospital Policies & Procedures

We believe in transparency, patient safety and ethical healthcare practices. The following policies provide information for patients, visitors, healthcare professionals and staff. Select any policy below to view its details.

SECTION 01

Patient Care Policies

Policies that explain patient rights, responsibilities, safety standards and quality healthcare practices.

PATIENT CARE

Patient Rights & Responsibilities

Learn about patient rights, responsibilities, dignity, privacy and quality healthcare.

QUALITY

Patient Safety & Quality Policies

Standards followed to ensure safe, high-quality and patient-centred care.

PRIVACY

Privacy & Confidentiality Policies

Understand how patient information is collected, protected and securely managed.

SUPPORT

Grievance Redressal Policies

Information on submitting complaints, feedback and resolving concerns.

BILLING

Billing & Pricing Transparency Policies

Learn about billing practices, estimates and payment transparency.

EMERGENCY

Emergency Care Policies

Emergency services, triage procedures and immediate patient care guidelines.

CONSENT

Consent Policies

Guidelines covering informed consent, treatment approval and patient decision making.

SECTION 02

Governance & Compliance

These policies explain how Sri Lakshmi Multi Speciality Hospital maintains legal compliance, ethical governance, quality standards and organisational accountability.

COMPLIANCE

Legal & Compliance Policies

Policies ensuring compliance with applicable healthcare laws and regulations.
CLINICAL

Clinical Governance Policies

Frameworks supporting clinical quality, safety and continuous improvement.
RISK

Risk Management & Incident Policies

Procedures for identifying, reporting and managing clinical and operational risks.
TECHNOLOGY

Data & IT Policies

Guidelines covering information technology systems, access and security.
ETHICS

Ethics & Governance Policies

Policies promoting integrity, accountability and professional conduct.
FINANCE

Financial Policies

Financial controls, governance and responsible management practices.
SECTION 03

Privacy & Medical Records

We are committed to safeguarding patient information and maintaining confidentiality through secure record management and data protection practices.

PRIVACY

Data Privacy & Patient Confidentiality

How patient information is collected, used and protected.
CONFIDENTIALITY

Medical Confidentiality

Standards governing confidential handling of patient records.
WEBSITE

Website Specific Legal Policies

Terms governing the use of our hospital website and online services.
RECORDS

Record Retention & Legal Protection

Policies regarding storage, retention and disposal of records.
MEDICO-LEGAL

Medico-Legal Case Policy

Procedures for documentation and management of medico-legal cases.
CONSENT

Consent & High Risk Procedure Policy

Guidelines for informed consent and high-risk medical procedures.
SECURITY

Cyber Security Policies

Measures to safeguard digital infrastructure and patient information.
SECTION 04

Hospital Standard Operating Procedures

Our Standard Operating Procedures (SOPs) provide consistent guidelines for every department to ensure safe, efficient and high-quality healthcare services.

HUMAN RESOURCES

Staff Duty & Working Hours

Guidelines governing staff attendance, shifts and working hours.
Department

Department Standard Operating Procedure

Guidelines governing staff attendance, shifts and working hours.
MEDICAL

Doctor's Standard Operating Procedure

Clinical responsibilities and treatment workflow for doctors.
NURSING

Nurse's Standard Operating Procedure

Patient care standards and nursing operational guidelines.
FRONT OFFICE

Reception Standard Operating Procedure

Patient registration, appointments and visitor management.
PHARMACY

Pharmacy Standard Operating Procedure

Safe dispensing and storage of medicines and prescriptions.
LABORATORY

Laboratory Standard Operating Procedure

Laboratory testing procedures and quality assurance practices.
RADIOLOGY

Scan Standard Operating Procedure

Imaging procedures and patient safety during diagnostic scans.
FACILITIES

Housekeeping Standard Operating Procedure

Cleaning, sanitation and infection prevention procedures.
ACCOUNTS

Billing Standard Operating Procedure

Billing, payment collection and financial processing workflow.
INTERNAL

Internal Staff Duty Policy

Internal operational responsibilities and staff code of conduct.
SECTION 05

Legal Information

Access our website terms, refund information and legal notices governing the use of our services.

LEGAL

Terms & Conditions

Terms governing the use of our hospital website and services.
PAYMENTS

Refund & Cancellation Policy

Information regarding refunds, cancellations and payment policies.
NOTICE

Disclaimer

Important legal notices and limitations regarding website content.
NEED ASSISTANCE?

Looking for a Specific Policy?

If you require assistance locating a policy or need additional information, please contact our hospital administration team.

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